Here you can find all the answers to the most commonly asked questions. We hope this helps answer any question you might have, but if it doesn’t please click on Contact Us to see all the ways you can get in touch, and we will do our best to help!
1. International Delivery Times & Options 2. How do I create a FDX account? 3. How do I sign up to receive the latest information on sales, new releases & more? 4. How can I get in touch with FDX? 5. Clothing & sizing 6. Do we sell to trade customers?
All International orders over £99.99 are delivered FREE by Standard International Delivery!
Europe | 5-7 working days | £9.99
Rest of the World | 7-10 working days | £9.99
There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.
Shipments sent outside of the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. Sometimes International orders can take longer than specified above dependant on the internal postal system of the destination country.
For smaller low value parcels & packages we will dispatch your item via Airmail, which is a Royal Mail service. No signature will be required on delivery of your order. Please note that due to the economy nature of the Royal Mail service it is not possible to trace a delayed parcel until 28 days after shipping.
For higher value parcels & packages we will dispatch your item via Signed For Airmail, which is a Royal Mail service. A signature will be required on delivery of your order.
As always, if you have any questions about an order already placed, or about postage for an order you are thinking of placing just contact us and we will be happy to help!
Just click on the Register link at the top of the home page and hit the Sign In
At the bottom of our home page is a field to enter your email address that will enable you to receive all the latest news and information. To unsubscribe simply hit the 'Unsubscribe' link at the bottom of the latest newsletter you have received from us.
All our sizes guides help can be found here in our Size Charts section
To check the best way to clean and look after your FDX product, please check the care label which will show you the best washing instructions and way to look after your product.
And yes, there are secret messages on some of our clothing labels!
Yes, we do! We have begun phasing out our automated Trade Portal in 2017 as we found this was not giving our trade customers the level of service we expect to give them. If you are interested in buying from us as a trade customer, please get in touch via Contact Us options and we will get back to you ASAP!
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