Shipping & Returns
All orders placed before 2pm will be posted same day (Mon-Fri) from our warehouse in London. We use Royal Mail for shipping and for UK orders delivery time is 2-5 working days and for international orders the delivery time is 7-15 working days.
RETURNS & EXCHANGES
FDX are committed to providing all customers with the highest standard of service. In support of this, we offer a 100% money back guarantee if you are not in any way completely satisfied with your purchase. Therefore, all goods can be returned, for any reason, within 30 days of receipt for a full refund or exchange. In the case of an exchange, customers will not be charged for re-posting. Please feel free to let us know that you are returning an item by email at firstname.lastname@example.org. Although this is not required, it may speed up your refund or exchange. Please note the following terms and conditions for returns or exchanges:• Goods must be returned in a re-saleable condition, not worn or washed and have all labels and tags attached.• No refund or exchange will be made until the goods have been received.• Customers are responsible for cost of returning the items to us.• Additional first class or international postage costs are not refundable.We strongly recommend that when returning items, you use a delivery method that confirms delivery of goods with a signature.